Privacy Policy

At Feedbck.ai ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our software-as-a-service platform ("Service") and interact with our website and services.

By accessing or using the Service, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

This Privacy Policy is governed by the UK Data Protection Act 2018 and General Data Protection Regulation (GDPR) as applicable in the United Kingdom.

1. Information We Collect

We collect the following types of personal data when you use our Service:

  • Account Information: When you register for an account, we collect information such as your name, email address, password, and billing details.

  • Usage Data: We collect information about how you interact with our Service, including data related to your usage patterns, device information, and system activity (e.g., IP address, browser type, pages visited).

  • Communication Data: If you contact us for support, feedback, or inquiries, we may collect the details of those communications.

  • Payment Information: We process payment transactions via secure third-party providers, and we do not store your full payment details. However, we may store billing information such as your name, billing address, and the amount paid.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To Provide and Improve the Service: We use your personal data to manage your account, provide access to the Service, and offer customer support. We also use your information to improve the functionality and user experience of the Service.

  • To Process Payments: We use your billing details to process payments for subscription plans, including handling invoices and transactions.

  • To Communicate with You: We use your email address and other contact information to send you updates, service-related notices, and promotional material (with your consent).

  • To Comply with Legal Obligations: We may process your personal data to comply with applicable laws, regulations, or legal obligations, such as for tax purposes or responding to requests from law enforcement.

3. Legal Basis for Processing Your Data

Under the GDPR, we are required to inform you of the legal basis for processing your personal data. We process your data based on the following legal grounds:

  • Contractual Necessity: We process personal data to fulfil our contractual obligations with you, such as providing access to the Service and processing payments.

  • Consent: Where you have provided consent, we may use your data for purposes such as marketing communications.

  • Legitimate Interests: We may process data to pursue our legitimate business interests, such as improving our services and providing customer support.

  • Legal Obligation: We may process personal data as required by law, such as for tax or legal reporting requirements.

4. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with third parties in the following situations:

  • Service Providers: We may share personal data with trusted third-party service providers who assist us in providing the Service, such as payment processors, hosting providers, and customer support tools.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you if this occurs.

  • Legal Requirements: We may disclose your personal data if required by law, regulation, or legal process, or to protect our legal rights or the rights of others.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and in accordance with our legal obligations. If you cancel your account or stop using the Service, we may retain certain personal data for a reasonable period for purposes such as record-keeping, compliance with legal requirements, or resolving disputes.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.

  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain situations.

  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your personal data in certain situations, such as for direct marketing purposes.

  • Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 11.

7. Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect your information. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal data.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience when using the Service. Cookies are small files stored on your device that help us remember your preferences, track usage patterns, and enhance functionality. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please see our Cookie Policy.

9. International Data Transfers

We may transfer your personal data outside the United Kingdom and the European Economic Area (EEA) for the purposes outlined in this Privacy Policy. In such cases, we ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws.

11. Data Deletion Requests

You may have certain rights in relation to the personal data we process, including the right to access the data we hold about you, request its deletion, or ask us to transfer it to another party. To exercise these rights, please contact us at data@feedbck.ai. We may request verification of your identity before processing any request, and we will respond within the timeframes required by applicable law.

12. Children's Privacy

The Service is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such data as soon as possible.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, or if you wish to exercise any of your rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.