Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of Feedbck.ai's software-as-a-service platform ("Service" or "SaaS"), provided by Feedbck.ai, a company registered in the United Kingdom with company number TBC and registered office at TBC ("we," "us," or "our"). By accessing, using, or subscribing to the Service, you, the customer ("you," "your," or "User"), agree to be bound by these Terms and Conditions.

If you do not agree to these terms, please do not use the Service.

1. Acceptance of Terms

By accessing, using, or subscribing to the Service, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use the Service.

2. Services Provided

Feedbck.ai provides a cloud based AI feedback analysis tool. The Service includes any features or functionality we offer from time to time, including updates and enhancements.

3. Account Registration

To use the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorised access or use of your account.

4. Subscription and Payment

  • Subscription Plans: The Service is offered on a subscription basis with different pricing tiers. You agree to pay the subscription fees applicable to the plan you select.

  • Billing: Subscription fees are billed in advance on a monthly or annual basis unless agreed otherwise. You authorise us to charge your payment method for the applicable subscription fee.

  • Refunds and Cancellations: You may cancel your subscription up to 30 days before your renewal day by contacting a member of the team. You will not be entitled to a refund for the current billing period unless required by law. Under the Consumer Contracts Regulations, you have the right to cancel your subscription within 14 days of signing up for a full refund, provided you have not started using the Service.

5. License to Use the Service

We grant you a non-exclusive, non-transferable, and revocable licence to use the Service for personal or non-commercial use, subject to your compliance with these Terms. You may not use the Service for any illegal, unauthorised, or prohibited purpose.

6. User Responsibilities

You agree to:

  • Use the Service only in accordance with applicable laws and regulations.

  • Not attempt to reverse engineer, decompile, or otherwise access the underlying code of the Service.

  • Not share your account or login credentials with any third parties without our express permission.

  • Not use the Service to transmit harmful, offensive, or illegal content.

7. Data Privacy and Security

We respect your privacy and are committed to protecting your personal data. We collect and process your data in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions. By using the Service, you agree to the collection and processing of your personal data as described in our Privacy Policy.

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, and request deletion of your personal data. If you wish to exercise these rights, please contact us at the details provided in Section 15.

8. Intellectual Property

The Service, including all content, software, and technology, is owned by Feedbck.ai and is protected by copyright, trademark, and other intellectual property laws. You agree not to infringe upon or misuse any of our intellectual property.

9. Service Availability and Maintenance

We aim to provide the Service continuously and without interruption, but we cannot guarantee that the Service will always be available. From time to time, we may perform maintenance or updates that could temporarily affect access to the Service.

10. Limitation of Liability

To the fullest extent permitted by law, Feedbck.ai is not liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Service, including but not limited to loss of data, profits, or personal information. Our total liability for any claim related to these Terms will be limited to the amount you have paid for the Service during the three (3) months prior to the incident.

This does not affect your statutory rights as a consumer under UK law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Feedbck.ai and its affiliates, employees, officers, and directors from any claims, losses, damages, or expenses arising from your use of the Service, your violation of these Terms, or any third-party rights.

12. Termination

We reserve the right to suspend or terminate your access to the Service if you violate any of these Terms. You may terminate your account at any time by notifying us, but no refunds will be provided for any unused portion of your subscription.

13. Modifications to the Service and Terms

We may modify or discontinue the Service or any part of it at any time, with or without notice. We also reserve the right to update or change these Terms at any time. Any changes will be posted on our website, and your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you have the right to bring a complaint to the UK European Consumer Centre (ECC) or use online dispute resolution platforms provided by the European Commission.

15. Miscellaneous

  • Entire Agreement: These Terms, along with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.

  • Severability: If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

  • Assignment: You may not assign or transfer your rights under this Agreement without our prior written consent.

Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us.

Privacy Policy

Please review our Privacy Policy for information about how we collect, use, and protect your personal information, and your rights under GDPR.